In this episode, Bob and Josh explore the critical role of trust in leadership and share actionable insights on how to build, extend, and maintain trust within teams and organizations. Trust is not just a buzzword; it's the cornerstone of effective leadership. Learn how to foster trust, clarify expectations, and empower your teams for success.
- [00:00:00] Introduction: Bob and Josh discuss trust and its role in leadership.
- [00:01:00] Defining trust within leadership contexts.
- [00:02:00] Introduction to Stephen M. R. Covey's book, "The Speed of Trust."
- [00:03:00] The need for proactive trust-building and addressing distrust.
- [00:04:00] The significance of addressing long-standing issues within teams.
- [00:05:00] The importance of being a straight talker and clear communicator.
- [00:06:00] The impact of management speak on trust.
- [00:07:00] Building trust by addressing problems and challenges head-on.
- [00:08:00] Josh's story of removing a demotivating sign to build trust.
- [00:09:00] The role of listening in building trust, active vs. passive listening.
- [00:10:00] Clarifying expectations as a trust-building measure.
- [00:11:00] The balance of loyalty to the team and the organization.
- [00:12:00] Avoiding being two-faced in leadership.
- [00:13:00] The concept of extending trust until it hurts and avoiding hovering.
- [00:14:00] Empowering teams to tackle big, hard, and scary problems.
- [00:15:00] The trust but verify approach and why it can undermine trust.
- [00:16:00] Closing remarks on trust as the foundation of great leadership.
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